In the post war period, telecommunications – being services of “general economic interest” – were initially managed by public administrative bodies in many Western European countries. With the rise of New Public Management (NPM) in the 1980s, these bodies were often transformed into...

Public services throughout Europe have undergone dramatic restructuring processes in recent years in connection with liberalization and privatization. While evaluations of the successes of public services have focused on prices and efficiency, much less attention has been paid to the impacts of...