Japanese companies value service and quality highly and they put much effort in realising this. However, survey research carried out in 2001 among senior managers of Japanese logistics companies in the Netherlands, indicated that these efforts do not result in significant performance differences...

The purpose of this paper is to document the fundamental shift that is taking place in OECD countries. This shift is from the managed economy to the entrepreneurial economy. While politicians and policy makers have made a plea for guidance in the era of entrepreneurship, scholars have been slow...

The promotion and support of small and medium-sized enterprises (SMEs) forms an essential ingredient in policies to help improve Europe’s economic performance. A key issue in this context is whether SMEs face undue difficulty when trying to access credit. Using survey data from 2005 and...