Purpose – The purpose of this paper is to determine the factors that have an impact on customer satisfaction as regards the working of select Indian universal banks. Design/methodology/approach – The study was conducted using the survey method. Data were collected through a well‐structured...

Purpose – The purpose of the paper is to determine the factors that lead to satisfaction of the customers as regards to e‐banking services provided by selected banks in India. Design/methodology/approach – Survey method was used to conduct the study. Data were collected through a well...