Despite the reported decline of small retail businesses in Western Europe, these businesses still seem to compete and thrive in many urban areas. We explore this puzzle by assessing the closeness of perceptions between managers and customers of two small family-owned and managed businesses...

This article explores the nature and process of non-executive director (NED or non-executive) influence in quoted, family controlled firms (FCFs) through two company case studies in Singapore. Existing views of the non-executive role in such firms have been derived from theory, with traditional...

The purpose of this paper is to explore the nature and process of leadership in a mid-sized, family-controlled bank in Singapore in order to understand how it grew and developed under family control. The paper draws on distributed leadership as a theoretical framework in exploring how a major...