This special issue is based on selected papers presented at the 1st InternationalPerformance Measurement Workshop organised by the PerformanceMeasurement Special Interest Group of the IFIP WG 5.7. The workshop tookplace on 24-25 May 2001

According to freelance author Charles Parker, measuring performance is something that all organizations do. They may do it systematically and thoroughly, or on an ad hoc basis and superficially - but they do it. External agents and organizations also measure performance - shareholders,...