Better customer service helps banks attract core deposits and increase funding stickiness by raising depositors' switching costs and enhancing their loyalty. This funding stickiness, however, could impair market discipline and lead to excessive risk-taking. We find that banks providing better...

Spanish Abstract: En este estudio se calculan y analizan algunos indicadores de concentración aplicados a la distribución departamental de: (i) captaciones (en pesos) de establecimientos bancarios, discriminadas en 7 productos financieros: depósitos en cuenta corriente bancaria, depósitos...

This research study investigated the effect of financial products on the performance of selected deposit money banks in Nigeria. The study sought to ascertain whether the various products introduced by the banks in the face of keen competition have significantly impacted on their performances....