Aspiranti, Tasya; Qaisar Ali; Amaliah, Ima - In: Risks : open access journal 11 (2023) 6, pp. 1-23
Today's dynamic business environment has pushed service-oriented firms such as banks to collaborate with external partners through open innovation (OI) to address issues of service differentiation, optimize customer experience, and create effective open innovation strategies (OIS). However, the...