Bill Gates' quote, "Banking is necessary, but banks are not," showcases the opportunity for financial services digital transformation. The next transition from industry 4.0 to 5.0 will impact all sectors, including banking. It will combine information technology and automation, based on...

Chapter 1. Introduction -- Chapter 2. Industry 5. and Banking 5.0 -- Chapter 3. Business Model Canvas and Banking -- Chapter 4. Propositions of Value for the Customer in Banking 5.0 -- Chapter 5. Proximity to the Customer in Banking 5.0 -- Chapter 6: Partition of the Customers in Banking 5.0 --...