Purpose – The purpose of this paper is to illustrate how balanced scorecard approach may be utilized in implementing organizational or facilities management strategies in workplace networks. The term workplace network refers to organizational actors involved in using and maintaining physical...

Purpose – The work environment has been identified to influence employee satisfaction and work performance. In order to develop and provide work environments that meet the preferences of as many employees as possible, more information about user preferences and possible preference differences...

Purpose – Research on value co‐creation has gained ground rapidly but remained at a very theoretical level. Thus, it has provided relatively little insight into the nature of individual processes of service provision/value creation, and how firms interact with their customers and contribute...