Based on Chinese industrial firms' data, this study found that state capital injection weakened the technological progress and management efficiency of private firms, which led to a reduction in enterprises' total factor productivity. State capital injection also increased the labor cost and...

The paper investigates the linkages between customer service, customer satisfaction, and firm performance in the US airline industry. In particular, the moderating effects of market concentration and firm dominance on the service–satisfaction–performance relationship are examined. Our major...