are an essential consideration for the management of other SOEs eager to improve their company’s innovation performance …, especially process innovation. Success factors were carried out comprehensively for all implementation indicators of process …

over the holistic experience mediated by technology. Outdated key performance indicators are no longer capable of driving … resource technology performance, showing that we are measuring mostly service efficiency instead of measuring employee and … business impact and outcomes. The methodology used in this study is Action-Research, mainly because is mostly aligned with …

performance. However, high purpose firms come in two forms: firms characterized by high camaraderie between workers and firms … higher future accounting and stock market performance, even after controlling for current performance, and that this relation … of their organization and the clarity in the path towards that purpose experience better performance …