-based research, the extent of the use of strategic cost management (SCM) techniques and business performance in services. An … strategic cost management techniques in services can be considered quite satisfactory. By drawing on the grounds of contingency … theory, five factors were identified as potentially exhibiting an emergent relationship with strategic cost management. The …

This paper studies the relationship between leadership as an activity of business process management (BPM) and company … population of 3007 SMEs in Slovenia. Aspects of leadership such as the involvement of employees, middle management, customers and … an activity of BPM and company profitability. It was proved that companies that involve employees and middle management …