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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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The relationship between innovation capanility and performance : the moderating effect to measurement
Saunila, Minna; Pekkola, Sanna; Ukko, Juhani - In: The international journal of productivity and … 63 (2014) 2, pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
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Fragmentation and performance dialogues in public management
Rajala, Tomi; Laihonen, Harri - In: International journal of public sector management 35 (2022) 2, pp. 211-235
Persistent link: https://www.econbiz.de/10013165028
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Exploring challenges of boundary-crossing performance dialogues in hybrids
Rajala, Tomi; Laihonen, Harri; Vakkuri, Jarmo - In: Journal of management & governance 24 (2020) 3, pp. 799-820
Persistent link: https://www.econbiz.de/10012299377