Milbratz, Thaise Caroline; Gomes, Giancarlo; Carmona, … - In: Innovation & management review 17 (2020) 2, pp. 157-175
Purpose This paper aims to analyze the influence of organizational learning (OL) and service innovation (SI) on … organizational performance of knowledge-intensive business services (KIBS) and examine the mediating role of SI. Design …/methodology/approach Hypotheses were tested using the theoretical OL model of knowledge acquisition, distribution, interpretation and organizational …