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Fluggesellschaft
Taiwan
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Service quality
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Consumer behaviour
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Scrap
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Airline
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Automobilzulieferindustrie
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Brand image
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Effectiveness analysis model
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Pai, Fan-Yun
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International journal of services and operations management
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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