The structure of the airport industry -- Airport economics and performance benchmarking -- The airport-airline relationship -- Airport operations -- Airport service quality -- Provision of commercial facilities -- Airport competition and the role of marketing -- The economic and social impact of...

The structure of the airport industry -- Airport economics and performance benchmarking -- The airport/airline relationship -- Airport operations -- Airport service quality and the passenger experience -- Provision of commercial facilities -- Airport competition and the role of marketing -- The...

Expanding airports is a topic which can easily make it to the first page of the national press. But this is highly unlikely as "bad news" is "good news" and most often failures and scandals make it to the front page. Berlin airport or the on-going failure to open up a nearly-complete new airport...

Expanding airports is a topic which can easily make it to the first page of the national press. But this is highly unlikely as "bad news" is "good news" and most often failures and scandals make it to the front page. Berlin airport or the on-going failure to open up a nearly-complete new airport...

Cover -- Title -- Copyright -- Contents -- List of figures -- List of tables -- List of case studies -- Preface -- Acknowledgements -- Abbreviations -- 1 Introduction -- 2 The structure of the airport industry -- 3 Airport economics and performance benchmarking -- 4 The airport-airline...