Purpose – The purpose of this paper is to present the results of a survey of customer satisfaction with regard to the strategy of total quality management (TQM) adopted in a wheat flour milling company. Design/methodology/approach – A survey was conducted to learn more about customer...

Environmental impacts, such as GHC emissions, have been introduced to supply chain management as an additional parameter to traditional cost, lead-time and on-time delivery. Supply chain management represents a significant source of decisions affecting the eco-efficiency of many products. This...

Environmental impacts, such as GHC emissions, have been introduced to supply chain management as an additional parameter to traditional cost, lead-time and on-time delivery. Supply chain management represents a significant source of decisions affecting the eco-efficiency of many products. This...

Purpose – The purpose of this paper is to examine the differences between Finnish and Russian, namely Karelian, food industry supply chains. The main objective is to find out the reasons for low productivity in Russian food industry from supply chain management (SCM) point of view....