Doloriert, Clair; Whitworth, Kieran - In: The Learning Organization 18 (2011) 6, pp. 422-437
Purpose – This study aims to explore knowledge management (KM) practice in the “back office” of two English football clubs. Design/methodology/approach – The paper takes the form of a comparative case study of two medium‐sized businesses using multi‐method data including unstructured...