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~subject:"Frankreich"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Sammelwerk"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Service work and service worke...
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Frankreich
USA
Großbritannien
33,148
United Kingdom
32,955
Bibliometrics
13,432
Bibliometrie
13,363
Customer satisfaction
10,624
Kundenzufriedenheit
10,614
Service quality
6,239
Dienstleistungsqualität
6,237
Dienstleistungssektor
6,151
Consumer behaviour
6,135
Konsumentenverhalten
6,135
Service industry
6,062
United States
5,667
Relationship marketing
5,073
Beziehungsmarketing
5,072
Deutschland
4,600
Germany
4,572
Theory
3,220
Theorie
3,207
France
2,666
Innovation
2,258
EU countries
2,246
EU-Staaten
2,245
Estimation
1,937
Schätzung
1,937
Customer service
1,849
Welt
1,837
World
1,835
Kundenservice
1,834
Japan
1,622
Italien
1,505
Italy
1,499
Comparison
1,389
Firm performance
1,388
Vergleich
1,387
Unternehmenserfolg
1,386
Arbeitszufriedenheit
1,376
Job satisfaction
1,376
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Undetermined
730
Free
194
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Article
6,383
Book / Working Paper
1,019
Journal
22
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Article in journal
Fallstudie
Sammelwerk
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Aufsatz in Zeitschrift
6,409
Graue Literatur
3,540
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3,540
Working Paper
3,109
Arbeitspapier
2,762
Aufsatz im Buch
1,318
Book section
1,318
Collection of articles of several authors
944
Hochschulschrift
807
Thesis
585
Aufsatzsammlung
485
Konferenzschrift
394
Bibliografie enthalten
349
Bibliography included
349
Amtsdruckschrift
254
Government document
254
Conference proceedings
217
Case study
129
Dissertation u.a. Prüfungsschriften
97
Advisory report
77
Gutachten
77
Collection of articles written by one author
74
Sammlung
74
Bibliografie
62
Reprint
59
Lehrbuch
47
Statistics
43
Forschungsbericht
42
Article
41
Mehrbändiges Werk
35
Multi-volume publication
35
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34
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34
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31
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English
6,516
German
399
French
367
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105
Spanish
44
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14
Hungarian
12
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6
Portuguese
5
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4
Polish
4
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2
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2
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2
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1
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Author
All
Gil-Alaña, Luis A.
16
Kanas, Angelos
15
Peel, David
15
Blanpain, Roger
14
Broadberry, Stephen N.
13
Atkinson, Anthony B.
12
O'Mahony, Mary
12
Sarno, Lucio
12
Ark, Bart van
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Bekaert, Geert
10
Caporale, Guglielmo Maria
10
Hughes Hallett, Andrew
10
Laband, David N.
10
Bahmani-Oskooee, Mohsen
9
Kugler, Peter
9
Mairesse, Jacques
9
Taylor, Mark P.
9
Apergēs, Nikolaos
8
Blundell, Richard W.
8
Brounen, Dirk
8
Burkhauser, Richard V.
8
Cette, Gilbert
8
Filatotchev, Igor
8
Han, Heesup
8
Hein, Eckhard
8
Jang, Soocheong
8
Koedijk, Kees
8
Speight, Alan E. H.
8
Banks, James
7
Bordo, Michael D.
7
Burdekin, Richard C. K.
7
Chan, Kam C.
7
Eichholtz, Piet
7
Franks, Julian R.
7
Hatemi-J, Abdulnasser
7
Mason, Geoff
7
Mills, Terence C.
7
Osborn, Denise R.
7
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Institution
All
Economic Research Centre
18
European Conference of Ministers of Transport
14
OECD
8
Institut national de la statistique et des études économiques <Frankreich>
7
National Bureau of Economic Research
6
Hans-Böckler-Stiftung
5
Internationales Arbeitsamt
5
Nomos Verlagsgesellschaft
5
USA / Bureau of the Census
5
Centro Formazione e Studi <Roma u.a.>
4
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
4
European Centre for the Development of Vocational Training
4
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
4
Bertelsmann Stiftung
3
Centre for Economic Policy Research
3
Centro Italiano di Ricerche e d'Informazione sull'Economia delle Imprese Pubbliche e di Pubblico Interesse
3
Europäische Kommission
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
Springer Fachmedien Wiesbaden
3
USA / Bureau of Labor Statistics
3
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Centre Universitaire d'Étude des Problèmes de l'Énergie
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Council on Foreign Relations
2
Deutsches Institut für Urbanistik
2
European Foundation for the Improvement of Living and Working Conditions
2
Federal Reserve Bank of St. Louis
2
Frankreich / Conseil d'Analyse Economique
2
Fraser Institute
2
Institut für Weltwirtschaft
2
Institute of Economic Affairs <London>
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
National Academy of Engineering
2
P.I.E. - Peter Lang S.A.
2
Round Table on Transport Economics <102, 1996, Paris>
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Wissenschaftsförderung der Sparkassenorganisation
2
Workshop Beschäftigung und Ausbildung für Jugendliche in Europa <2000, Düsseldorf>
2
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Published in...
All
Applied economics
82
Journal of international money and finance
68
Economics letters
53
The American economic review
48
Applied financial economics
47
The journal of economic history
43
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
37
International journal of hospitality management
35
European economic review : EER
34
Journal of money, credit and banking : JMCB
32
The journal of finance : the journal of the American Finance Association
32
Economic modelling
30
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
La revue de l'IRES
29
Economie et statistique
28
Journal of banking & finance
28
Research policy : policy, management and economic studies of science, technology and innovation
28
European journal of industrial relations
25
Journal of business research : JBR
25
The journal of real estate finance and economics
25
Economic inquiry : journal of the Western Economic Association International
24
International review of economics & finance : IREF
24
Journal of international financial markets, institutions & money
24
National Institute economic review
24
The international journal of human resource management
24
The journal of futures markets
24
The review of income and wealth : journal of the International Association for Research in Income and Wealth
24
Global finance journal
23
International journal of finance & economics : IJFE
22
The European journal of finance
22
The journal of services marketing
22
The review of financial studies
22
Journal of business ethics : JOBE
21
Journal of monetary economics
21
Services marketing quarterly
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
20
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Source
All
ECONIS (ZBW)
7,423
USB Cologne (EcoSocSci)
1
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1
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7,424
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date (newest first)
date (oldest first)
1
Services and employment : explaining the US-European gap
Gregory, Mary
(
ed.
);
Salverda, Wiemer
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003398375
Saved in:
2
Service work : critical perspectives
Korczynski, Marek
(
ed.
)
-
2009
-
1. publ.
Persistent link: https://www.econbiz.de/10003683006
Saved in:
3
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
4
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
5
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
6
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
7
Rückstand beim Anteil der Dienstleistungstätigkeiten aufgeholt : ein deutsch-amerikanischer Vergleich anhand von Haushaltsbefragungen
Haisken-DeNew, John P.
(
contributor
)
- In:
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
64
(
1997
)
34
,
pp. 613-617
Persistent link: https://www.econbiz.de/10001225907
Saved in:
8
Emploi et territoires de 1975 à 2009 : tertiarisation et rétrécissement de la sphère productive
Hecquet, Vincent
- In:
Economie et statistique
(
2013
)
462-463
,
pp. 25-68
Persistent link: https://www.econbiz.de/10010232582
Saved in:
9
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
10
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
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