Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific Journal of Business Administration 8 (2016) 2, pp. 177-196
Purpose – The purpose of this paper is to investigate the impact of polychronicity and intrinsic motivation on frontline employees (FLEs)’ work-family conflict, and service recovery performance (SRP) in a service setting. Design/methodology/approach – In this survey, a total number of 312...