Purpose The purpose of this paper is to provide insights and commentary into issues encountered in providing computing services to library users in an era of shrinking budgets, reductions in staffing and increased costs. Design/methodology/approach Uses examples and illustrations from the...

Purpose – This paper aims to provide insights and commentary into issues encountered in providing library resources and services in a rapidly changing environment with varied user expectations. Design/methodology/approach – This paper uses examples and illustrations from the business world...