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Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Senapati, Shubham; Panda, Rajeev Kumar - In: International journal of quality & reliability management 40 (2023) 10, pp. 2301-2325
Persistent link: https://www.econbiz.de/10014470784
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Supplier selection in Supply Chain Management : a fuzzy multi-criteria decision-making approach
Sreekumar; Mahapatra, Siba Sankar - In: International journal of services and operations management 8 (2011) 1, pp. 108-126
Persistent link: https://www.econbiz.de/10008823473
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Service quality of Indian banks : a fuzzy inference system approach
Sreekumar; Mahapatra, Sabita; Mahapatra, Siba Sankar - In: Asian Academy of Management journal : AAMJ 20 (2015) 2, pp. 59-80
Persistent link: https://www.econbiz.de/10011493202
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Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema; Sreekumar; Satpathy, Biswajit - In: Benchmarking : an international journal ; BIJ 22 (2015) 6, pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
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Evaluating the Indian retail service quality enablers using interpretive structural modelling
Gopalan, Rema; Sreekumar; Satpathy, Biswajit - In: International journal of business performance management 17 (2016) 4, pp. 365-393
Persistent link: https://www.econbiz.de/10011658886