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The perceived impacts of casino gambling on a community
Pizam, Abraham - In: Annals of tourism research : ATR ; a social sciences journal 12 (1985) 2, pp. 147-165
Persistent link: https://www.econbiz.de/10001021520
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The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine; King, Brian - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 1, pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
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Relationship marketing in the casino industry
Prentice, Catherine; King, Brian - In: Journal of vacation marketing : an international journal 17 (2011) 1, pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
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Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine; King, Brian - In: International journal of hospitality management 32 (2013), pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
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Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine; King, Brian - In: Journal of business research : JBR 66 (2013) 9, pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
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Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine; King, Brian; Ohtsuka, Keis - In: Services marketing quarterly 33 (2012) 4, pp. 277-291
Persistent link: https://www.econbiz.de/10009671256