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Gastgewerbe
Consumer behaviour
29
Konsumentenverhalten
28
Dienstleistungsqualität
26
Service quality
26
Australia
25
Customer satisfaction
25
Holiday behaviour
20
Urlaubsverhalten
20
Kundenzufriedenheit
19
Australien
18
Relationship marketing
17
Tourism
17
Tourismus
16
Beziehungsmarketing
14
Tourism industry
12
Tourism marketing
12
Tourismusmarketing
12
Tourismuswirtschaft
12
China
11
Hotel industry
11
Hotellerie
11
Beschwerdemanagement
9
Complaint management
9
Brand image
8
Hospitality industry
8
Markenimage
8
Viral marketing
8
Virales Marketing
8
Airline
6
Brand loyalty
6
Fluggesellschaft
6
International tourism
6
Internationaler Tourismus
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Internet marketing
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Online retailing
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Online-Handel
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Online-Marketing
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English
8
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Sparks, Beverley
5
Butcher, Ken
3
Walters, Gabby
2
Guilding, Christopher
1
Herington, Carmel
1
Huck, Lukas
1
King, Ceridwyn
1
Lee, Yun Lok
1
Li, Shanshi
1
McColl-Kennedy, Janet R.
1
McPhail, Ruth
1
Robinson, Richard N. S.
1
So, Kevin Kam Fung
1
Stettler, Jürg
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Wang, Ying
1
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International journal of hospitality management
4
Handbook of hospitality operations and IT
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
4
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
5
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
6
Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby
;
Huck, Lukas
;
Robinson, Richard N. S.
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
Saved in:
7
Methodological innovation in tourism and hospitality research
Walters, Gabby
;
Li, Shanshi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
1
,
pp. 3-5
Persistent link: https://www.econbiz.de/10012794057
Saved in:
8
Human resource managers' perceptions of the applications and merit of the balanced scorecard in hotels
McPhail, Ruth
;
Herington, Carmel
;
Guilding, Christopher
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 623-631
Persistent link: https://www.econbiz.de/10003860326
Saved in:
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