Stettler, Jürg; Rosenberg-Taufer, Barbara; Huck, Lukas; … - 2018
means of a questionnaire. A survey using this questionnaire was conducted in Switzerland and Thailand in order to … investigate tourists’ levels of satisfaction with commercial hospitality in Switzerland and Thailand and to assess the conceptual … framework. The questionnaire was filled in by 1001 tourists in both countries, 601 in Switzerland and 400 in Thailand. The …