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Gastronomie
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Jang, Soocheong
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Line, Nathaniel D.
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Hwang, Johye
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Hänssler, Karl Heinz
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Kim, Seongseop
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Lee, Kyuho
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Park, Kwangmin
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De Gruyter Oldenbourg
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International Labour Office
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Malaysia / Jabatan Perangkaan
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Betriebsberatung-Gastgewerbe-GmbH <Düsseldorf>
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Devlet İstatistik Enstitüsü
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HAL
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OECD
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Afrika-Verein e. V., Technisch-Wirtschaftlicher Dienst
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Block House Restaurantbetriebe AG
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DeVere Group <Warrington>
1
Department of Economic Affairs
1
Department of Statistics
1
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Economic Development Committee for Hotels and Catering
1
European Foundation for the Improvement of Living and Working Conditions
1
European University Institute / Department of Economics
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European University Institute / Department of Law
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International journal of hospitality management
480
International journal of contemporary hospitality management
158
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Journal of hospitality marketing & management
78
Tourism management : research, policies, practice
43
Journal of travel and tourism marketing
33
Journal of retailing and consumer services
31
Journal of hospitality and tourism insights
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NBER working paper series
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Tourism economics : the business and finance of tourism and recreation
29
The Cornell hospitality quarterly
26
The service industries journal
25
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25
Journal of business research : JBR
23
Tourism management perspectives : TMP
23
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
21
NBER Working Paper
19
Journal of revenue and pricing management
17
Cornell hospitality quarterly : CQ
16
Food and wine events in Europe : a stakeholder approach
15
Applied economics
13
Journal of food products marketing
13
Service business
13
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
13
Asia Pacific journal of marketing and logistics
12
Food policy : economics planning and politics of food and agriculture
12
Tourism and hospitality research : THR
12
Tourism and hospitality research : the surrey quarterly review
12
Cogent business & management
10
International journal of revenue management : IJRM
10
Journal of economic behavior & organization : JEBO
10
The journal of services marketing
10
Applied economics letters
9
Global business and finance review
9
Journal of international food & agribusiness marketing
9
Journal of vacation marketing : an international journal
9
Management science : journal of the Institute for Operations Research and the Management Sciences
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Services marketing quarterly
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SpringerLink / Bücher
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Discussion paper series / IZA
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ECONIS (ZBW)
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EconStor
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RePEc
4
USB Cologne (EcoSocSci)
4
OLC EcoSci
1
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1
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
2
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
5
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
6
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
7
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
8
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
9
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
10
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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