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A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei - In: Tourism management : research, policies, practice 41 (2014), pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
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Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia; Ba̧k, Monika; Zientara, Piotr; … - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
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Consumer values and service quality perceptions of food truck experiences
Shin, Yeon Ho; Kim, Haemi; Severt, Kimberly - In: International journal of hospitality management 79 (2019), pp. 11-20
Persistent link: https://www.econbiz.de/10012012771
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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An investigation of consumers’ perception of food safety in the restaurants
Liu, Pei; Lee, Yee Ming - In: International journal of hospitality management 73 (2018), pp. 29-35
Persistent link: https://www.econbiz.de/10011886665