Similar Search Results

Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel

Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012389407

A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes

Wu, Yu; Groth, Markus; Zhang, Kaixin; Minbashian, Amirali - In: Journal of service management 34 (2023) 5, pp. 896-940

Persistent link: https://www.econbiz.de/10014456504

Customer mistreatment of local restaurants in the context of gastronomy tourism

Baydeniz, Erdem - In: Istanbul business research 52 (2023) 3, pp. 593-623

This study aims to determine the mediating role of surface acting and deep acting in the effect of emotional exhaustion through customer mistreatment cognitive rumination. The research universe consists of local restaurants within the scope of gastronomy tourism employees in Afyonkarahisar. A...

Persistent link: https://www.econbiz.de/10014518360