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Germany
Consumer behaviour
55
Konsumentenverhalten
52
Deutschland
29
Beziehungsmarketing
27
Relationship marketing
27
Corporate reputation
18
Customer satisfaction
18
Firmenimage
18
Social Web
17
Social web
17
Marketing
16
Kundenzufriedenheit
14
Electronic Commerce
12
Measurement
12
Messung
12
Dienstleistungsqualität
11
Service quality
11
United States
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10
Brand management
9
Cluster analysis
9
Arbeitsverhalten
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Customer service
8
Dienstleistungssektor
8
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8
Internet
8
Kundenservice
8
Markenführung
8
Market research
8
Marktforschung
8
Service industry
8
Work behaviour
8
Arbeitskräfte
7
Complaint management
7
Job satisfaction
7
Marketing management
7
Marketingmanagement
7
Moderation
7
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Article
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research-article
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Language
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English
18
German
15
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1
Author
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Walsh, Gianfranco
34
Wiedmann, Klaus-Peter
5
Bartikowski, Boris
4
Frenzel, Tobias
3
Dose, David
2
Duvenhorst, Carsten
2
Hille, Patrick
2
Klee, Alexander
2
Mitchell, Vincent-Wayne
2
Möhring, Michael
2
Niermann, Stefan
2
Rosenbaum, Mark S.
2
Wozniak, Richard
2
Brach, Simon
1
Buxel, Holger
1
Cleveland, Mark
1
Deseniss, Alexander
1
Dinnie, Keith
1
Elsner, Ralf
1
Evanschitzky, Heiner
1
Foster, Irene M.
1
Gouthier, Matthias
1
Gremler, Dwayne D.
1
Gwinner, Kevin P.
1
Hennig-Thurau, Thorsten
1
Härting, Ralf-Christian
1
Kilian, Thomas
1
Klinner-Möller, Nicole
1
Koot, Christian
1
Lindridge, Andrew
1
Lippold, Axel
1
Mitchell, Vincent‐Wayne
1
Ruvio, Ayalla
1
Schaarschmidt, Mario
1
Schmidt, Rainer
1
Segev, Sigal
1
Toropov, Vassisli
1
Wiedmann, Klaus‐Peter
1
Yang, Zhiyong
1
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Marketing : ZFP ; journal of research and management
4
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of business research : JBR
2
Berichte aus der Betriebswirtschaft
1
British journal of management
1
European Journal of Marketing
1
European journal of marketing : EJM
1
European management journal
1
European retail research
1
Gabler Edition Wissenschaft
1
HMD : Praxis der Wirtschaftsinformatik
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International Journal of Retail & Distribution Management
1
International business review : the official journal of the European International Business Academy
1
International journal of markets and business systems
1
International journal of retail & distribution management
1
Journal of Business Research
1
Journal of Services Marketing
1
Journal of general management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research : JSR
1
Journal of vacation marketing : an international journal
1
Marketing Intelligence & Planning
1
Reihe: Management mediengestützter Dienstleistungsinnovationen
1
Schriftenreihe Marketing, Management
1
Transfer, Werbeforschung & Praxis : Zeitschrift für Werbung, Kommunikation und Markenführung
1
Zeitschrift für Energiewirtschaft : ZfE
1
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Source
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ECONIS (ZBW)
29
Other ZBW resources
4
RePEc
1
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1
Das Management von Unternehmensreputation : Grundlagen, Messung und Gestaltungsperspektiven am Beispiel von Unternehmen des liberalisierten Gasmarkts
Walsh, Gianfranco
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003420264
Saved in:
2
Measurement of attitude toward private labels: a replication and extension
Kilian, Thomas
;
Walsh, Gianfranco
;
Buxel, Holger
- In:
European retail research
22
(
2008
),
pp. 69-85
Persistent link: https://www.econbiz.de/10003818167
Saved in:
3
Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole
;
Walsh, Gianfranco
- In:
Herausforderungen der internationalen marktorientierten …
,
(pp. 435-453)
.
2011
Persistent link: https://www.econbiz.de/10008842198
Saved in:
4
Kundenzufriedenheit und Kundenbindung als Grundlage der Zielgruppenbildung im Dienstleistungssektor
Walsh, Gianfranco
;
Niermann, Stefan
;
Klee, Alexander
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
54
(
2008
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10003701317
Saved in:
5
Consumers' intention to buy private label brands revisited
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
Journal of general management
35
(
2009/10
)
3
,
pp. 3-24
Persistent link: https://www.econbiz.de/10003961136
Saved in:
6
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
7
Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco
;
Elsner, Ralf
- In:
European management journal
30
(
2012
)
1
,
pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
Saved in:
8
The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
Saved in:
9
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
Saved in:
10
Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
Saved in:
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