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Konfliktlotsen in Dienstleistu...
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Konfliktregelung
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Qualitätsmanagement
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Dienstleistungsbetrieb
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Grosser, Michaela
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Technische Universität Braunschweig
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Betriebliche Konfliktlotsen als Instrument eines mitarbeiterorientierten Qualitätsmanagements für Dienstleistungsunternehmen am Beispiel eines Krankenhauses
Grosser, Michaela
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2011
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