Gewald, Heiko; Franke, Jochen - In: International Journal of Electronic Finance 1 (2007) 4, pp. 420-441
This paper tackles the question of whether the risks inherent in Business Process Outsourcing (BPO) differ … significantly from the risks of Information Technology Outsourcing (ITO), and subsequently investigates which are the most salient … risks inherent in BPO. By applying structured expert interviews and a quantitative survey among Germany's 200 largest banks …