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Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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Gesund pflegen unter Zeitnot und fehlender Anerkennung? : Wertschätzungsaspekte des Gesundheitsmanagements in der Krankenpflege
Kuhnert, Peter; Akca, Selda; Kastner, Michael - In: Leistungs- und Gesundheitsmanagement - psychische …, (pp. 151-185). 2010
Persistent link: https://www.econbiz.de/10008827053
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Mit Wertschätzungskultur zu mehr Stolz und Leistungsfähigkeit bei Pflegenden
Hinding, Barbara; Akca, Selda; Spanowski, Marion; … - In: Zukunftsfeld Dienstleistungsarbeit : …, (pp. 505-524). 2012
Persistent link: https://www.econbiz.de/10009576079
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Comparing costs of inpatient care in teaching and non-teaching hospitals ; methodology and data
Massell, A. P.; Williams, A. P. - 1977
Persistent link: https://www.econbiz.de/10000001247
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Balancing quality and costs in inpatient care
Milstein, Ricarda - 2021
Persistent link: https://www.econbiz.de/10012493349
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The relationship between nurse staffing levels and objective and subjective quality of care : a panel data approach for Germany
Augurzky, Boris; Bünnings, Christian; Wübker, Ansgar - 2017
In this study we investigate the relationship between nursing staffing levels and hospital quality in Germany. We use … measures. To analyze the association between nursing staffing levels and hospital quality indicators empirically, we estimate … linear regression models and control for a wide range of hospital and patient characteristics that might bias the results. In …
Persistent link: https://www.econbiz.de/10011764538
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Stress on the ward : an empirical study of the nonlinear relationship between organizational workload and service quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011
ects of workload on worker performance through the cognitive impact of stress hormones. Using a patient census of 1 … context of hospital survival rates. We further discuss the implications for hospital capacity planning and the wider … implications for service operations management. -- Service quality ; service outcomes ; organizational workload ; hospital capacity …
Persistent link: https://www.econbiz.de/10009580291
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Alternative Arbeitszeitmodelle und die Qualität der Patientenversorgung : eine empirische Studie auf chirurgischen Intensivstationen
Krings, Achim (contributor) - In: Krankenhausmanagement, (pp. 125-146). 1999
Persistent link: https://www.econbiz.de/10001448562