perspective of a goods or service provider. Literature on the purchasing of services concentrates on the differences between the … purchasing of goods and services and literature on service quality focuses on consumer services. This paper fills this gap … services. It explores how quality management for business services influences the performance of the buying company and what …

suppliers and takes a sample from Germany – which has a large manufacturing sector. In‐depth interviews with purchasing managers …

Purchasing and supply chain management have a critical role, and significant influence, in a firm’s environmental … performance. This study explores the extent of involvement that purchasing managers in Germany, the UK, and the USA have in … purchasing managers want greater levels of participation in these environmental issues. The study also describes differences …

consumers adjust their habits and purchasing behaviour in response to perceived price rises. Presents evidence from a survey …