purchasing of goods and services and literature on service quality focuses on consumer services. This paper fills this gap …Purpose – This paper aims to investigate how buying companies manage the quality for their externally sourced business … services. It explores how quality management for business services influences the performance of the buying company and what …

Since 2009, German nursing homes have been evaluated regularly with quality report cards published online. We argue … that most of the information in the report cards does not reliably measure quality of care, but a subset of seven measures … the nursing home quality from the first to the second evaluation. Both indicators comprising either the two outcome …