The transformative power of organizational and service innovations on value or supply chains has been the object of several studies. The question identified in this paper is how disruptive trends in the videogames world can have spill-over effects in the broader realm of e-services. Section 1...

In der Tradition von "The Second Machine Age" erscheint das erste Buch über das nächste Internet: das Metaverse. Der Begriff "Metaverse" ist plötzlich überall, von Debatten über "Fortnite" über die Seiten der New York Times bis hin zu den Reden von Mark Zuckerberg. Aber was genau ist das...

This book is published under a CC BY-NC 4.0 license. The editors present essential methods and tools to support a holistic approach to the challenge of system upgrades and innovation in the context of high-value products and services. The approach presented here is based on three main pillars:...