Feigenbaum, James J.; Gross, Daniel P. - National Bureau of Economic Research - 2021
were obstacles: the manual switchboard was the fulcrum of a complex system which had developed around it, and automation … profitable for AT&T in larger markets--hence diffusion expanded as costs declined and service areas grew. We show that automation … supported AT&T's continued growth, generating a positive feedback loop between scale and automation that reinforced AT&T's high …