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TQM practices in public sector : case of Finnish healthcare organizations

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New joints : private providers and rising demand in the English national health service

Kelly, Elaine; Stoye, George - 2016 - This is an updated version of W15/22

Reforms to public services have extended consumer choice by allowing for the entry of private providers. The aim is to generate competitive pressure to improve quality when consumers choose between providers. However, for many services new entrants could also affect whether a consumer demands...

Persistent link: https://www.econbiz.de/10011534268