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~subject:"Gesundheitsversorgung"
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Die Bedeutung von Dienstleistu...
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Gesundheitsversorgung
Service quality
21,464
Dienstleistungsqualität
20,713
Customer satisfaction
6,988
Kundenzufriedenheit
6,722
Relationship marketing
5,465
Beziehungsmarketing
5,410
Consumer behaviour
5,268
Konsumentenverhalten
5,139
Customer service
3,431
Kundenservice
3,038
Qualitätsmanagement
2,600
Quality management
2,548
Wirtschaftsprüfung
2,462
Financial audit
2,456
Services marketing
2,126
Krankenhaus
1,829
Deutschland
1,819
Hospital
1,816
Kundenbindung
1,800
Theorie
1,781
Theory
1,749
Germany
1,741
Dienstleistungsmarketing
1,694
USA
1,682
United States
1,633
Health care
1,565
Dienstleistungssektor
1,270
Gesundheitswesen
1,257
Service industry
1,245
Product quality
1,240
Health care system
1,238
Produktqualität
1,228
service quality
1,171
Customer retention
1,048
Beschwerdemanagement
914
Complaint management
911
Electronic Commerce
892
Dienstleistung
889
Hotel industry
870
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404
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506
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6
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2
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1,471
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61
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Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
McColl-Kennedy, Janet R.
7
Brekke, Kurt Richard
6
Cudney, Elizabeth A.
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chakraborty, Subhajit
5
Chandrasekaran, Aravind
5
Chen, Xi
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
Willage, Barton
5
Willén, Alexander
5
Wübker, Ansgar
5
Bartram, Timothy
4
Berta, Paolo
4
Chalkley, Martin
4
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7
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2
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2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
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1
W. Kohlhammer GmbH
1
Weltgesundheitsorganisation
1
Weltwirtschaftsforum
1
Wissenschaftliches Institut der AOK
1
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Health care management review : HCM review
55
Journal of health organization and management
40
Health marketing quarterly
32
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
International journal of quality and service sciences
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Journal of service management
9
Services marketing quarterly
9
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CHE research paper
7
Discussion paper / Centre for Economic Policy Research
7
Discussion paper series / IZA
7
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ECONIS (ZBW)
1,526
EconStor
6
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1
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1
Marketing approach in health care
Milanović-Golubović, Vesna
- In:
Megatrend review : the international review of applied …
3
(
2006
)
2
,
pp. 251-264
Persistent link: https://www.econbiz.de/10003481334
Saved in:
2
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
3
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
4
Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane
;
Moinier, Xavier
- In:
The journal of applied business research
30
(
2014
)
2
,
pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
Saved in:
5
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
6
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
Saved in:
7
Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Giovanis, Apostolos N.
;
Pierrakos, George
- In:
The marketing review
15
(
2015
)
4
,
pp. 439-463
Persistent link: https://www.econbiz.de/10011551330
Saved in:
8
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
9
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
10
The medical equipment, hospital supplies and healthcare services markets of the world, 1985-1995
1984
Persistent link: https://www.econbiz.de/10003209807
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