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Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias; Witell, Lars; Poksinska, Bozena; … - In: International journal of quality and service sciences 3 (2011) 2, pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
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A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.; Hogan, Suellen J.; Witell, Lars; … - In: Journal of business research : JBR 70 (2017), pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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Service design in healthcare : a segmentation-based approach
Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
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Lean in healthcare from employees' perspectives
Drotz, Erik; Poksinska, Bozena - In: Journal of health organization and management 28 (2014) 2, pp. 177-195
Persistent link: https://www.econbiz.de/10010384597
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Performance measurement to drive improvements in healthcare practice
Elg, Mattias; Palmber Broryd, Klara; Kollberg, Beata - In: International journal of operations & production … 33 (2013) 11/12, pp. 1623-1651
Persistent link: https://www.econbiz.de/10010232703
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The practice of the balanced scorecard in health care services
Kollberg, Beata; Elg, Mattias - In: The international journal of productivity and … 60 (2011) 5, pp. 427-445
Persistent link: https://www.econbiz.de/10009270347