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Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index
Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; Rakhmawati, Tri; … - In: The international journal of productivity and … 65 (2016) 1, pp. 25-41
Persistent link: https://www.econbiz.de/10011432007
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Improving the Quality of Frontline Nutrition Services in Indonesia's Health Sector
Ayuningtyas, Pratiwi; Dharmawan, Akim; Herkutanto, Ria; … - 2021
In the past two decades, Indonesia significantly improved its economic growth, poverty, and maternal and child health … for children are not being implemented in Indonesia, calling for a higher-quality health system to produce better … Indonesia's health sector as an element of achieving the National Strategy to Accelerate Stunting Prevention (2018 …
Persistent link: https://www.econbiz.de/10013255229
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Improving the Quality of Frontline Nutrition Services in Indonesia's Health Sector
Holschneider, Silvia - 2021
In the past two decades, Indonesia significantly improved its economic growth, poverty, and maternal and child health … for children are not being implemented in Indonesia, calling for a higher-quality health system to produce better … Indonesia's health sector as an element of achieving the National Strategy to Accelerate Stunting Prevention (2018 …
Persistent link: https://www.econbiz.de/10013181678
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Healthcare service quality model : a multi-level approach with empirical evidence from a developing country
Sik, Sumaedi; Yarmen, Medi; Bakti, I Gede Mahatma Yuda - In: The international journal of productivity and … 65 (2016) 8, pp. 1007-1024
Persistent link: https://www.econbiz.de/10011629478
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Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi; Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; … - In: International journal of quality and service sciences 8 (2016) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
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Do health care providers respond to demand-side incentives? : evidence from Indonesia
Triyana, Margaret - In: American economic journal : a journal of the American … 8 (2016) 4, pp. 255-288
Persistent link: https://www.econbiz.de/10011566873
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Green hospital practices on patient's satisfaction in Indonesian hospital : medical specialist department case investigation
Ngatindriatun, Ngatindriatun; Alfarizi, Muhammad; … - In: Journal of modelling in management 19 (2024) 3, pp. 899-924
Persistent link: https://www.econbiz.de/10014512900
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A Comparison of the Satisfaction and Loyalty of Private Funded Patients and Insurance Funded Patients at the Hospital In-Patient Care Facility (Case Study in RSUD Indrasari, Rengat...
Ilyas, Yaslis; Junadi, Purnawan; Ismainar, Hetty; … - 2016
The more the people know about health, the more demanding they are about certain products or services. From the preliminary survey, we discovered that there was an increase in the number of complaints from the patient about the quality of services and lack of patient loyalty. Therefore, hospital...
Persistent link: https://www.econbiz.de/10014126963
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A cross-national study investigating the role of country of origin and word of mouth in expatriates' decision process when seeking a healthcare provider
Freundt, Valeria L. M. A.; Bortoluzzo, Adriana Bruscato - In: Journal of international consumer marketing 35 (2023) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10014321449
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Measuring customer service in a private hospital
Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54
Persistent link: https://www.econbiz.de/10010511554