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~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Service quality
21,605
Nigeria
21,429
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Consumer behaviour
7,428
Konsumentenverhalten
7,232
Relationship marketing
6,938
Beziehungsmarketing
6,891
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4,452
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3,650
Qualitätsmanagement
2,862
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2,698
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2,679
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2,403
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2,213
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1,995
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1,982
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1,942
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1,939
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1,937
Hospital
1,927
Health care
1,668
Bank
1,630
Customer service
1,489
Kundenservice
1,385
Gesundheitswesen
1,364
Health care system
1,344
Online-Handel
1,311
Online retailing
1,306
Product quality
1,303
customer satisfaction
1,290
Produktqualität
1,283
Economic growth
1,278
Job satisfaction
1,249
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1,248
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1,244
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10
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9
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8
Antony, Jiju
7
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7
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7
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7
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7
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6
Chen, Xi
6
Cudney, Elizabeth A.
6
Das, Jishnu
6
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6
Nichols, Austin
6
Palumbo, Rocco
6
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5
Boone, Jan
5
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5
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5
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5
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5
Fredendall, Lawrence D.
5
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5
Ginja, Rita
5
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5
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Le Nguyen Hau
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5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
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5
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4
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Taylor and Francis.
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American Society for Quality
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1
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Edward Elgar Publishing
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Ernst & Young AG
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Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
W. Kohlhammer GmbH
1
Weltbank / Africa Regional Office / Human Development Department
1
Weltgesundheitsorganisation
1
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Health care management review : HCM review
55
Journal of health organization and management
41
Health marketing quarterly
30
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
15
Health care management science
13
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health economics review
12
International journal of quality & reliability management
12
The European journal of health economics
12
The European journal of health economics : HEPAC ; health economics in prevention and care
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
International journal of quality and service sciences
11
Journal of business research : JBR
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Journal of service management
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CESifo working papers
7
CHE research paper
7
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ECONIS (ZBW)
1,629
EconStor
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1
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
2
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
3
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
4
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
5
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
6
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
7
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
8
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
9
Quantitative comparison of measurements of urgent care service quality
Qin, Hong
;
Prybutok, Victor
;
Prybutok, Gayle
- In:
Health marketing quarterly
33
(
2016
)
1
,
pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
Saved in:
10
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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