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~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Service quality
21,605
Dienstleistungsqualität
20,688
Customer satisfaction
15,419
Kundenzufriedenheit
13,764
Consumer behaviour
7,268
Konsumentenverhalten
7,067
Relationship marketing
6,870
Beziehungsmarketing
6,804
Systemtheorie
2,996
Qualitätsmanagement
2,822
Quality management
2,778
Wirtschaftsprüfung
2,483
Financial audit
2,480
Systems theory
2,301
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2,208
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2,182
Krankenhaus
1,908
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1,901
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1,812
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1,779
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1,627
Deutschland
1,577
Germany
1,536
Customer service
1,482
Kundenservice
1,379
Gesundheitswesen
1,303
customer satisfaction
1,290
Product quality
1,289
Online retailing
1,282
Online-Handel
1,282
Health care system
1,281
Produktqualität
1,269
Job satisfaction
1,187
service quality
1,184
Arbeitszufriedenheit
1,183
Satisfaction
1,179
Dienstleistungssektor
1,159
Service industry
1,157
Electronic Commerce
1,093
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15
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6
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6
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6
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4
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4
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3
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3
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3
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2
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2
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1
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1
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62
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Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
McColl-Kennedy, Janet R.
7
Brekke, Kurt Richard
6
Chen, Xi
6
Cudney, Elizabeth A.
6
Das, Jishnu
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chakraborty, Subhajit
5
Chandrasekaran, Aravind
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
Willage, Barton
5
Willén, Alexander
5
Wübker, Ansgar
5
Bartram, Timothy
4
Berta, Paolo
4
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IGI Global
7
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2
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2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Leuphana Universität Lüneburg
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
W. Kohlhammer GmbH
1
Weltgesundheitsorganisation
1
Weltwirtschaftsforum
1
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Health care management review : HCM review
55
Journal of health organization and management
44
Health marketing quarterly
30
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of hospitality management
15
Technological forecasting & social change : an international journal
15
The service industries journal
15
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
International journal of quality & reliability management
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality and service sciences
11
Journal of business research : JBR
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Journal of service management
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CESifo working papers
7
CHE research paper
7
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ECONIS (ZBW)
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1
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
2
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
3
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
4
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
5
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
6
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
7
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
8
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
9
Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Chalikias, Miltiadis
;
Drosos, Dimitris
;
Skordoulis, Michalis
- In:
International journal of electronic marketing and …
7
(
2016
)
4
,
pp. 311-321
Persistent link: https://www.econbiz.de/10011664549
Saved in:
10
Effect of crises on the healthcare marketing mix and customer satisfaction : evidence from the UAE during the COVID-19 pandemic
Al Amiri, Nabeel
;
Ahmed, Gouher
;
Al Qawasmeh, Khaled
; …
- In:
Middle East journal of management : MEJM
11
(
2024
)
5
,
pp. 471-495
Persistent link: https://www.econbiz.de/10015056751
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