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Process management impact on clinical and experiential quality : managing tensions between safe and patient-centered healthcare

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Operational and strategic information processing : complementing healthcare IT infrastructure

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Process Management Impact on Clinical and Experiential Quality : Managing Tensions between Safe and Patient-Centered Healthcare

Chandrasekaran, Aravind; Senot, Claire; Boyer, Kenneth K. - 2015

This research investigates the effect of process management on clinical and experiential quality. Clinical quality measures hospital’s performance on patient safety, i.e. adherence to standards, while experiential quality relates to patient-centeredness, i.e. responsiveness to the needs and...

Persistent link: https://www.econbiz.de/10014036152