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Gesundheitswesen
Consumer behaviour
41
Konsumentenverhalten
37
Service quality
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Dienstleistungsqualität
32
Relationship marketing
31
Beziehungsmarketing
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Customer satisfaction
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Emotion
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Advertising effects
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Australien
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Customer experience
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Customer value
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Kundenwert
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Online-Marketing
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Danaher, Tracey S.
5
McColl-Kennedy, Janet R.
5
Attai, Deanna J.
3
Berry, Leonard L.
3
Gallan, Andrew S.
3
Howard, Chuck
3
Moore, Sarah G.
3
Berger, Jonah
2
Packard, Grant
2
Anderson, Laurel
1
Barakshina, Tatiana
1
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1
Elg, Mattias
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Figueiredo, Bernardo
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Helkkula, Anu
1
Hibbert, Sally
1
Hogan, Suellen J.
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Lervik-Olsen, Line
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Luca, Nadina
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Orsingher, Chiara
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Payne, Adrian
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Roy, Sanjit
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Journal of service research
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Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of service management
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
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1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
3
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
4
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
5
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
6
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
7
Improving how clinicians communicate with patients : an integrative review and framework
Danaher, Tracey S.
;
Berry, Leonard L.
;
Howard, Chuck
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 493-510
Persistent link: https://www.econbiz.de/10014580301
Saved in:
8
Commentary: using language to improve health
Berger, Jonah
;
Packard, Grant
- In:
Journal of service research
26
(
2023
)
4
,
pp. 514-516
Persistent link: https://www.econbiz.de/10014580303
Saved in:
9
In reply: where reshaping communications in healthcare service begins
Berry, Leonard L.
;
Danaher, Tracey S.
;
Moore, Sarah G.
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 517-520
Persistent link: https://www.econbiz.de/10014580304
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