The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and...

Cover -- Contents -- Photographs -- Acknowledgements -- Foreword - Len McCluskey -- Preface - Duncan Holley -- Timeline -- 1. Introduction -- 2. Cabin Crew Collectivism -- 3. Project Columbus -- 4. Balloting, the Right to Strike and British Airways Counter-mobilisation -- 5. Collective...