This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction’s authors situate this research in literature on the comparative...

Introduction : labour process theory in retrospect and prospect -- Debating labour process theory and the sociology of work -- Developing labour process analysis : themes from industrial sociology and future directions -- Labour process theory and critical realism -- The core theory : critiques,...