Observes that the development and use of quality assurance systems became wider with the use of ISO 9000 International Standards. The standards have become very popular and have stimulated the interest of many companies in their effort to enhance their competitive advantage. Examines ISO 9000...

Purpose – Enterprise resource planning (ERP) systems are sophisticated information technologies (ITs) that enable companies to gain noticeable advantages over their rivals. However, these systems are neither a panacea to competition, nor a medium guaranteeing success. Neglecting a number of...

Purpose – The purpose of this article is to focus on dyadic buyer‐supplier relationship as part of supply chain management (SCM) and to relate implementation of supplier management practices to intra‐firm implementation of quality management (QM) practices. The aim is to identify possible...

Purpose – The purpose of this paper is to promote the integration of quality function deployment (QFD) with quantitative methods in an attempt to enhance its effectiveness and resolve issues like the failure of prioritizing customer requirements and determining proper importance levels....