Psomas, Evangelos; Keramida, Efthalia; Bouranta, Nancy; … - In: International Journal of Lean Six Sigma 14 (2023) 7, pp. 1518-1543
Purpose In times of strong global competition and worldwide economic downturn, there is an imperative need for public services organizations to reform and improve their quality. These organizations can base their improvement efforts on Lean philosophy. The purpose of this study is to assess the...