Purpose - Considering the significant increase in researchers' interest in human resource management (HRM) in the public sector domain, this study aims to focus on producing a scale of HRM practices customized for the context of public organizations. Design/methodology/approach - Experts and...

Performance measures are being actively developed in Canada at both the federal and provincial government levels to improve the performance of the public sector and to achieve greater accountability. One important source of friction in discussions of performance measurement in the public sector...

The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value