This e-book carries contributions which address the issue of public service reform under Labour. The published papers cover both a broad variety of human resource topics and range of separate public services. Topics covered include the impact of performance indicators on HRM practices in the...

This article analyses workers' attitudes to trade unions by comparing the survey responses of Unison members with public sector workers who have left or never joined a union. It examines whether differences between these groups can help to explain union-joining behaviour and membership patterns....

At the turn of the twentieth century, state courts were roiled by claims against telegraph corporations for mental anguish resulting from the failure to deliver telegrams involving the death or injury of a family member. Although these “telegraph cases” at first may seem a bizarre outlier,...

How do levels of trust in the civil service differ across countries? Are these attitudes about the civil service determined by similar individual-level attributes across nations? Do national-level correlates explain variation between nations in citizen attitudes toward the civil service? Data...